Shipping policy

  • Shipping fees are calculated at checkout based on your location and chosen shipping method. 
  • Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing times may vary during peak seasons or promotional periods.
  • Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment’s progress. 
  • Delivery is expected to take 3 - 5 business days once an order has been placed. 
  • While we take care to ensure safe delivery, we are not responsible for delays, damages, or lost packages caused by the carrier. If your package is damaged or lost, please contact the shipping carrier directly or let us know so we can assist you.
  • Please ensure your shipping address is complete and accurate to avoid delays or non-delivery. 
  • Due to the delicate and high-value nature of our jewellery, we generally do not accept returns or exchanges. However, in the case of damaged, defective, or incorrect items received, you may send the package back.
  • You can send the package back to the courier guy at: Engen Mitchell Park, Convenience Centre, 109 Peter Mokaba Road, Berea, KwaZulu-Natal, 4001
    Please ensure the item is securely packed and include your order details. We will review the returned item and notify you of the refund or exchange process.
  • Exchanges or returns are only accepted for cases of damage or error on our part. All other returns or exchanges are subject to approval and may incur additional costs.